SME, Inc. USA, along with our retail store Body Relief Depot, will contact customers about shipping surcharges and reserves the right to assess additional charges.  An "address correction fee" assessed by FedEx/UPS is an example of a surcharge and is primarily due to an incomplete or inaccurate address being provided.  Our current surcharge rate is $14 for Standard Ground Shipping and $25 for Express Shipping. Delivery confirmation numbers and tracking numbers will be provided via e-mail for most orders. Emails are sometimes blocked by anti-spam software, so please be sure to add smeincusa.com as an approved sender.